General Terms and Conditions

1. Corporate and Legal Info

The online store www.dogoteka.si is managed by the company Dogoteka d.o.o. The company data is as follows:
Full name: Dogoteka d.o.o., trgovina in distribucija
Short name: Dogoteka d.o.o
Legal headquarters: Golo Brdo 3a, 1215 Medvode, Slovenija
Bank account: SI56 0201 0026 0308 390 (NLB d.d.)
SI56 0400 1004 9735 478 (NOVA KBM d.d.)
Registration number: 6333362000
Tax number: SI 35522267
Capital: 7.500,00 EUR
E-mail: info@dogoteka.si
Phone number: +386 31-331-508

Registration authority: District Court of LjubljanaThe company was entered in the Business Register of Slovenia on the 8th of March 2013.

The General Terms and Conditions of website www.dogoteka.si (in the following: www.dogoteka.si or Dogoteka) and e-shop  have been compiled in accordance with the Consumer Protection Act (ZVPot-1, Official Gazette of the Republic of Slovenia, nr. 130/2022). The conditions deal with the operation of the website www.dogoteka.si  and the business relationship between Dogoteka d.o.o. (in the following: Dogoteka), registered users (in the following: users) and buyers of goods or services (in the following: buyers).

2. Terms and conditions of use

2.1 Users

By accessing, browsing or using the Site and/or its services, you represent and warrant that you are at least eighteen (18) years of age. By entering this website, you acknowledge that you understand and agree with these General terms and conditions and that they are legally binding. Dogoteka reserves the right to modify or change these General terms and conditions without any further notice and to terminate a user’s account should that user be in violation of any of the Website Policies.

2.2 License

All content included on the Site, such as images, pictures, videos, documents, drawings, figures, logos, (collectively, the “Content”), is the exclusive property of Dogoteka or its content suppliers and is protected by national and international copyright and other intellectual property laws. You may not copy, reproduce, publish, modify, adapt, translate, distribute, transmit, download any aspect of the Site or the Content, in whole or in part, in any form or by any means, without the prior express written consent of Dogoteka or its content suppliers.

2.3 Intellectual Property

The domain name www.dogoteka.si,  the brand Dogoteka, trademarks DogoMaxy, DogoMini, DogoJunior, Dogodol, FertiAdapt, DiaGiar, MultiAdapt, CortiAdapt, CortiAdapt gel, LactoAdapt, Celervis Pet and the contents available on this site are the property of Dogoteka or are used by Dogoteka with the owners’ consent.

2.4 Disclaimer of Liability

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY Dogoteka ON AN “AS IS”, “WHERE IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING.

YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. WITHOUT LIMITING THE FOREGOING, Dogoteka DOES NOT REPRESENT OR WARRANT THAT THE SITE IS SECURE, THE SITE OR THE SERVER SUPPORTING THE SITE WILL BE VIRUS-FREE, THE INFORMATION ON THE SITE IS ERROR-FREE, ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THE SITE WILL OPERATE WITHOUT INTERRUPTIONS OR ERRORS.

Content on Dogoteka’s website is purely informational in nature therefore, Dogoteka does not accept any responsibility for any possible errors with reference to the content and or the accuracy of the published data, which may have been caused by data inputting errors and or any other possible factors. Dogoteka reserves the right to change the website’s content at any time. Photos do not always represent the actual realism, as photos can be symbolic. The website and the contents on it are not a substitute for veterinary advice. Dogoteka does not assume any responsibility for any damage that may result from the use or misinterpretation of the information contained on the website. At the time of publishing our website, Dogoteka played a subjective role regarding content and information contained within its website. Therefore, Dogoteka does not accept any responsibility to its commitment in terms of any published results and or any customer satisfaction issues. Furthermore, Dogoteka does not accept any responsibility for its content. Dogoteka and its employees are consequently excluded from any responsibility for claims to any potential damages occurred or associated with the use of Dogoteka’s website, its information and or Dogoteka’s actual website operations. Anyone who uses any information and or any material contained in Dogoteka’s website, accepts all responsibility for any potential loss, cost or damages of any nature, which could results directly or indirectly from the use of Dogoteka’s website. This website is available in Slovenian and English language.

2.5 General terms and conditions of e-newsletter registration

Subscribing to e-newsletter is governed by the General terms and conditions of e-newsletter registration, for subscribing and receiving e-newsleter and hereunder states the obligations, rights and conditions for using and managing the logged-in user’s data. E-newsletter registration is available to any person who signs-up at www.dogoteka.si, submits their data, an e-mail and completes the registration.

By registering to e-newsletter:

1. • You agree with the General Terms and Conditions relating to the registration and e-newsletter subscription from Dogoteka
   • You allow Dogoteka to collect, manage, use, store and process your user data and any other user data about you in Dogoteka’s user database
   • You allow Dogoteka to send you newsletters, inform you about special offers, promotions, novelties and up-to-date news
   • You agree that your e-newsletter subscription remain active and are automatically updated, until you explicitly request your account closure and deletion of your information from Dogoteka
   • You understand that you can demand from Dogoteka to stop using your personal data for direct marketing and delivery of informational material
   • Users under the age of 18 years need the consent of their parents or guardians
   • Registration to e-newsletter is valid for the current calendar year from the date of registration, and it is automatically renewed with a new calendar year, except in the case of cancellation.

Unsubscribing from e-newsletter / deletion of personal data:

• The user may cancel his application in writing at any time and request that Dogoteka permanently or temporarily ceases to use his personal data for the purpose of direct marketing.
• Dogoteka is obliged to prevent the use of personal data for the purpose of direct marketing within 15 days and inform the individual within five days.
• The user can close his/her account and request the deletion of their data from the Dogoteka’s database by:
  – unsubscribing via the link provided to his email at registration
  – unsubscribing via the link at the bottom of each newsletter
  – emailing an application to: info@dogoteka.si.
• Simply send us an email, incorporating the word CANCELLATION within your email. After the user’s cancellation is confirmed, all user data will be deleted from our database.

Amendments and Updates

Dogoteka may amend or update all or any part of the Website Policies at any time in its sole discretion. Any amendments or updates to the Website Policies shall be effective upon publication in their respective sections of the Site. Please access the Site regularly in order to check whether the Website Policies have been updated.

Miscellaneous

The Website Policy and its interpretation is governed by Slovenian law, without taking into account conflicts with the law.
Any disputes referred to in this document will be resolved in the competent Court according to Slovenian law.

3. General terms and conditions of sale (e-shop)

3.1 General

Welcome to the website www.dogoteka.si (Dogoteka d.o.o.), hereinafter referred to as Dogoteka.

The website www.dogoteka.si is managed by Dogoteka d.o.o., Golo brdo 3a, 1215 Medvode, Slovenia. Dogoteka’s online store General terms and conditions of sale (e-shop) are in accordance with the Consumer Protection Act (ZVPot-1), Chamber of commerce (Trgovinska zbornica Slovenije) recommendations and the International Codes for e-business. In the event of a discrepancy between the translation of the General terms and conditions of sale (eshop) accepted by the user, the Slovenian language takes president with reference to official meanings and explanations. The term “Customer” refers to the physical person making the purchase, referred to in this contract, for purposes not related to commercial or professional activity. The term “Contract” refers to the purchase agreement entered into between Dogoteka and Customer as part of a distance selling transaction. Only individuals over the age of 18 may place orders. A minor needs consent from parents or guardians.

The language in which the Contract is concluded is Slovenian. In the case of contrast between the versions of the General terms and conditions of sale (e shop), the meaning and interpretation of in Slovenian language prevail.

Access to the dogoteka.si online store is available to all users regardless of their country of access. Users from other countries may be offered the option to visit a localized website (e.g., dogoteka.it for the Italian market), but only based on their explicit choice; automatic redirection without consent is not permitted. The provider may restrict delivery to specific countries, with such restrictions clearly stated before and during the ordering process. Purchases with delivery to Italy are invoiced by DOGOTEKA SRLS via dogoteka.it.

3.2 Forming a contract

With these General terms and conditions of sale (e-shop), Dogoteka sells to the Customer, who buys remotely, the Products offered for sale on the website www.dogoteka.si (the “Site”).

The contract between the Supplier and the Customer is concluded exclusively through the Internet in remote telematics mode, through the Customer’s access to the web address www.dogoteka.si by sending a purchase order according to the procedure provided by the site itself and its acceptance by Dogoteka. The purchase order transmitted by the Customer through the Site has the value of a contractual proposal and is governed by these general sales conditions which, the Customer himself, is obliged to accept in full and without any reservation. The Customer cannot complete the order without accepting these general terms of sale.

Before the conclusion of the purchase agreement, the Customer takes a look at the characteristics of the goods that are illustrated with specific and detailed indication of their characteristics, in the individual product cards at the time of choice by the Customer. The Customer, before proceeding to the conclusion of the order, undertakes to take into account and to agree with these general conditions. The Customer is aware that in order to access the website www.dogoteka.si you need to have an Internet connection whose costs are borne by the Customer according to the terms set by your internet service provider. The sales agreement is perfected when the buyer receives a confirmation e-mail from Dogoteka containing written confirmation of the order. The e-mail contains the customer’s data, the order number, the date of entry, the list of purchased products, the price of the purchased products, the shipping costs and any additional charges, the delivery address to which the products will be sent and payement method. In the order confirmation email, the Customer will also receive in link to access to these general terms of sale. A contract shall be deemed to take effect at the time when the customer receives an e-mail purchase confirmation from Dogoteka.

The sales agreement is perfected when the buyer receives a confirmation e-mail from Dogoteka containing written confirmation of the order.

Dogoteka will provide, via this email, a confirmation of the concluded contract on a durable medium, which, in accordance with Article 133 of the ZVPot-1, contains in particular:

• company information and contact details;
• the main characteristics of the ordered goods;
• the final price including VAT and delivery costs;
• the delivery date;
• information on the right to withdraw from the contract within 14 days, including the conditions, deadline, and procedure;
• a withdrawal form (as an attachment);
• information on the legal guarantee of conformity of the goods;
• information on the circumstances under which the consumer loses the right of withdrawal (sealed goods for hygiene reasons), to the extent relevant to the ordered products;
• information on Out-Of-Court consumer dispute resolution (IRPS);
• and information on the complaint procedure.

A contract shall be deemed to take effect at the time when the customer receives an e-mail purchase confirmation from Dogoteka.

3.3 Order and availability of products

The availability of the products listed on our website refers to the actual availability at the time the customer completes the order. This availability however, is indicative only because of the possibility whereby customers could be buying items simultaneously. Should this occur, we could potentially sell out an available product before your order is confirmed, thus making a product unavailable to you. If the ordered goods are out of stock or unavailable for any other reason, we will notify you about such circumstances within 3 business days. In case the unavailable product in question was paid for in advance, we will reimburse the funds in the shortest possible time but no later than within 8 business days. The Dogoteka does not assume any liability in the event of the ‘force majeure’ or any unforeseeable circumstances; such as internet errors and any technical interruptions which would result in unprocessed orders, with reference to the time limitations specified in these General terms and conditions of sale (e-shop).

3.4 Purchase and registration process

Dogoteka d.o.o. acts as a company that offers goods or services over the Internet.

In the store www.dogoteka.si, the user can place an order in the online store as a guest or as a registered user. The registration process is easy and fast. By logging in to the website, you create your account, through which you can edit your data, delivery addresses, view order statuses, track and edit them.

The username consists of the email address you enter. You will then receive a confirmation email for final registration. By registering on the website, you also have a greater overview of the purchase.

The buyer pays the amount to Dogoteka d.o.o., and together with the goods or services he also receives an invoice. The company operates worldwide. The package also contains a printed invoice, which the customer can also receive at the entered e-mail address.

3.5 Prices

The sales prices listed on the website include VAT and are in accordance with the National law: Method of marking the prices of goods, digital content and services and the announcement of price reductions. Prices are in euros (EUR). Dogoteka reserves the right to change, limit or terminate any special offer or discount on products at any time. Shipping costs are not included in the price of the products, but are indicated and calculated at the end of the purchase process and before payment.

Discount and promotional prices are published in accordance with the National law of marking the prices of goods, digital content and services and the publication of price reductions. In addition to the reduced price, the lowest price of the product in the last 30 days is also indicated.

If the recipient’s address is outside the Republic of Slovenia but within the European Union, the tax of the country to which the goods are sent is calculated upon purchase. The sales prices listed on the website are shown without VAT and with the VAT of the individual EU member states. Prices are in euros (EUR). Dogoteka reserves the right to change, limit or terminate any special offer or discount on products at any time. Shipping costs are not included in the price of the products, but are indicated and calculated at the end of the purchase process and before payment.

EU CUSTOMERS
In accordance with the amendment to the European VAT Directive and the VAT Act regarding distance selling (Council of Europe Directives (EU) 2017/2455 and Council Directive (EU) 2019/1995).

GOODS TAX IS CALCULATED ACCORDING TO THE TAX RATES OF THE COUNTRY OF RECIPIENT OF THE GOODS. THE TABLE OF TAX RATES OF THE MEMBER STATES OF THE EUROPEAN UNION IS FOUND BELOW.

THE TAX WILL BE SHOWN IN STEP 5 (CONFIRM ORDER) AFTER YOU SELECT THE COUNTRY AND ADDRESS OF DESTINATION OF THE GOODS AND COURIER SERVICE.

NON EU CUSTOMERS

Customers outside the European Union make a purchase without VAT. Shipping costs are calculated for purchases up to 299.99 EUR. For purchases over 300,00 EUR, shipping is free.

Shipping cost are charged, and paid in full, together with Slovenian 22% VAT.
For non-EU countries, the cost of customs clearance, VAT and other import costs is borne by the buyer.

Company is not selling into Rusia and Iran.

3.6 Methods of Payment

The following payment methods are available:

• by bank transfer to the account of Dogoteka d.o.o. (based on a pro forma invoice)

1. • by credit card*
   • via PayPal
   • cash on delivery (only in Slovenia)
   • cash payment at the company’s headquarters (Slovenia)

*Payment with credit cards in credit cards is enabled for the following cards: Visa Credit, Mastercard Credit business, Visa Credit business, Mastercard Debit, Mastercard Credit, Visa Debit, Mastercard Debit business, Visa Debit business, Maestro, Visa VPAY, Maestro business, Visa Electron Debit, BA, Diners.

The data transfer is encrypted, so your credit card information is secure.

Pro forma invoice:
Customers can place an order also by phone at 031 331 508 or via email. After placing the order, a pro forma invoice will be sent to their email address, which the customer can pay at the post office or bank. The proforma invoice contains all the information you need to complete your prepayment: bank account information, company information, and transfer reference number information. After the payment is completed, you can send a payment notification to: info@dogoteka.si. Your order will be held until we receive payment. After the payment is received, the product and invoice will be sent to the customer. By paying via proforma invoice, the customer agrees to the general terms and conditions.

Payment with Paypal or payment and credit cards:
If you pay with a payment, credit or debit card or PayPal, the actual debit of the order amount will only be incurred when the order is completed and ready for shipment. Dogoteka reserves the right to change the methods of payment that can be used, regardless of the methods that can be used and were published on the list at the time the customer placed the order.

Cash on delivery:

Cash payment is required upon delivery of goods via cash-on-delivery service (only in Slovenia).

Cash payment at the company’s headquarters:

Pickup of goods with cash payment is possible during the company’s business hours at the company’s address: Dogoteka d.o.o., Golo Brdo 3A, 1215 Medvode, solely and exclusively upon prior telephone notification and agreement with the staff.

3.7 Delivery

Your package will be shipped as soon as possible. Shipping times may vary from the next business day up to a maximum of 30 (thirty) days from order confirmation. Delivery by our contracted partner takes place Monday through Friday; there are no deliveries on weekends or holidays. Our contracted partner for delivery is Pošta Slovenije. The post office will deliver your goods within the agreed timeframe. You may also opt for delivery to any other name or address. If you are not at the designated location (company, office, etc.) at the time of delivery, the delivery person will leave a note; you can pick up the package at the nearest post office during business hours. If the customer does not receive the goods within a few days of shipment, they should notify Dogoteka immediately. In this case, Dogoteka will determine the cause and inform the customer. Delivery may be delayed or extended due to weather conditions, COVID-19, or technical issues with the courier service.Delivery pricelist for EU CUSTOMERS:

*Postage tax is calculated on price 12,30 eur (price without vat) according to the tax rates of the country of recipient of the goods. The table of tax rates of the member states of the European Union is found in paragraph “5. Prices”.

Delivery pricelist for NON – EU CUSTOMERS If your country is not on the above list of countries of European Union, the delivery cost is included in the purchase price as a separate item up to the amount of 299.99 EUR. Shipping cost are charged, and paid in full, together with Slovenian 22% VAT. For purchases over 300,00 EUR, shipping is free.

You can choose between sending DHL economy or DHL express, the program will determine the exact amount of shipping costs depending on the weight of the package and the shipping address. For purchases over 300,00 EUR shipping is free. For non-EU countries, the cost of customs clearance, VAT and other import costs is borne by the buyer.

Destruction of the package:

If the buyer (recipient) fails to pay the TAX and import duties, the courier service and the customs office may decide to destroy the package. In this case, a reimbursement of the purchase price to the buyer is not possible. The costs of destruction are borne by the buyer.

Sending and tracking a shipment:
The customer can check the location and status of the package through the operators:
– Post of Slovenia: https://sledenje.posta.si/

Delivery damage:

At the time of delivery, the customer is required to verify that the packaging is intact and not altered, even if the closing tape if present.

In the event that the delivered goods present any damage allegedly caused by the transport, the buyer may refuse the delivery and immediately notify the Supplier, who will will file appropriate objections to the transport company and provide a new shipment after returning the disputed goods received.

In case of damage to the shipment, the buyer fills in the product return form and sends it to info@dogoteka.si, where it is agreed to replace the product. The product return form is available on the following link:

PRODUCT RETURN FORM

and sends it to info@dogoteka.si, where it is agreed to replace the product.

3.8 Validity of the offer

Prices are valid at the time of order confirmation. All prices include VAT. Prices are subject to change without notice.

3.9 Special offers and promotions

Special offers and promotions are valid within certain time limits or until stocks are sold out within the specified period. All promotional offers are specially marked on the website and marked with the word “offer”, “product under promotion” or other equivalent names.

3.10 Contract termination rights and refund of goods

The consumer has the right to withdraw from a distance contract  within 14 days of receiving the goods, without giving reasons. The period of notice shall expire 14 days from the date on which the consumer or a third party deisgnated by the consumer, other than the carrier, acquires physical possession of the goods.

In order to exercise the right of withdrawal, the consumer must inform Dogoteka of their decision by means of an unequivocal statement (e.g., via email to info@dogoteka.si or in writing to the address Golo Brdo 3a, 1215 Medvode, Slovenia). For this purpose, the consumer may use the attached contract withdrawal form, which is available on the website and is attached to the confirmation email sent after purchase..

NOTICE OF WITHDRAWAL

Exceptions to the right of withdrawal – sealed goods for health or hygiene reasons

Pursuant to Article 135(7) of the ZVPot-1, the consumer does not have the right to withdraw from a contract for the supply of sealed goods that are not suitable for return for health or hygiene reasons if the consumer has broken the seal after delivery. This exception applies strictly and only to products that cumulatively meet the following conditions:

• the product is of such a nature that, once the hygienic seal has been broken, it is objectively no longer suitable for return without compromising its health or hygienic integrity (g., cosmetic products for animals with a protective membrane or film for direct application to the skin; complementary feed mixtures in factory-sealed packaging for oral administration);
• the packaging is equipped with an actual, visible, and single-use hygiene seal;
• the product is explicitly marked on the product page and in the order summary before submission with the following notice: “This product is sealed for health or hygiene reasons. If you open the hygiene seal after delivery, the right of withdrawal does not apply.”

For products that are not marked in this way and are not equipped with an actual hygiene seal, the consumer does not lose the right of withdrawal even if they open the packaging; however, they may be liable for any diminished value of the goods in accordance with Section 3.12.

3.11 Contract termination effects

In case of the contract termination Dogoteka shall, without undue delay, but not later than 14 days from the date of the receipt of the notice of withdrawal, reimburse all payments received, including delivery charges (except any additional costs arising due to the consumer’s choice of the delivery type if this surpasses the most favourable standard delivery).

The reimbursement will be carried out in the identical manner to the original transaction with reference to the payment method, unless the consumer expressly agrees to a different method of reimbursement that does not entail additional costs for them.  Dogoteka can hold on to any payments until the goods are back-received or until the consumer provides proof of shipment of the goods back.

3.12 Refund of goods terms

The consumer must return the goods without undue delay and no later than 14 days from the date on which they notified Dogoteka of their withdrawal. The goods must be returned to the address: Dogoteka d.o.o., Golo Brdo 3a, 1215 Medvode, Slovenia.

The consumer bears the direct costs of returning the goods, unless otherwise agreed.

The consumer may handle and test the goods only to the extent necessary to determine the nature, characteristics, and functioning of the goods (as they would in a physical store). The consumer is responsible for any reduced value of the goods due to improper handling of the goods.

3.13 Reject the package

Republic of Slovenia: The consumer bears the direct costs of returning the goods.

3.14 Non-conformity of Goods (Statutory Warranty of Conformity)

Dogoteka is liable for any non-conformity of the goods that exists at the time of delivery and becomes apparent within two years of delivery (Article 80 of ZVPot-1).

When are goods non-conforming: Goods are nonconforming with the contract if, in particular:

• they lack the characteristics necessary for their normal use;
• lacks the characteristics necessary for a specific use intended by the buyer and known to Dogoteka or of which Dogoteka should have been aware;
• lacks the characteristics and features that were expressly or tacitly agreed upon or prescribed;
• does not conform to a sample or model, unless the sample or model was shown for informational purposes only.

Consumer rights in the event of non-conformity: The consumer may first request that the goods be brought into conformity (repair or replacement) free of charge within a reasonable period, which may not exceed 30 days (Article 82 of ZVPot-1). Only if bringing the goods into conformity is not possible, is not carried out within a reasonable time, or would cause the consumer significant inconvenience, may the consumer request a proportionate reduction in the purchase price or withdraw from the contract and request a refund (Article 83 of ZVPot-1).

All costs related to bringing the product into conformity (including shipping, labor, and material costs) are borne by Dogoteka.

The consumer shall notify Dogoteka of any non-conformity at info@dogoteka.si or at the company’s address.

3.15 Responsibility

Dogoteka takes no responsibility for disruptions attributable to force or fortuitousness, even if it is dependent on internet malfunctions and malfunctions, in case it fails to enforce the order on time under these general terms of sale.

The Supplier will also not be liable for damages, losses and costs incurred by the customer as a result of the non-execution of the contract for reasons not attributable to him.

The Supplier assumes no responsibility for any fraudulent and unlawful use that may be made, by third parties, of credit cards and other means of payment, for the payment of the purchased products, if it proves that it has taken all possible precautions on the basis of the best science and experience of the moment and on the basis of the ordinary diligence required.

3.16 Miscellaneous

If Dogoteka is unable to receive the goods due to inability to fulfil the customer’s rights in case the contract is terminated and or in case of material fault is being asserted; the collection of the goods becomes the customer’s responsibility at the customer’s cost. Customer acknowledges and unconditionally accepts, that after 30 days have passed, from Dogoteka’s notification to the customer that the goods are available for collection, Dogoteka can destroy the goods.

3.17 Customer reviews on the website

At Dogoteka, we are aware that consumers rely more and more on the reviews and recommendations of other consumers when making a purchase. Dogoteka is committed to transparency in this regard and has processes and procedures in place to ensure that reviews published by Dogoteka on its website or social media come from consumers who have actually used or purchased the products. Thus, before publishing any evaluation, we check whether the person who gave the evaluation actually bought the product (e.g., by asking the person for an account number or by sending them a unique link to a webpage associated with the message, which allows only the recipient to submit a rating) or used it on any other basis (e.g., contractual relationship – promotional material). When publishing a review, we clearly state whether the relevant review was sponsored or affected by a contractual relationship, as the case may be.

We publish the reviews we receive from our customers on the website and social networks. We do not filter or select reviews based on whether they are positive or negative. All reviews that comply with our posting guidelines (i.e., are not offensive, provide an accurate description of the experience, and come from a verified customer) are published.

3.18 Conflict solving

Dogoteka strives to resolve any potential disputes amicably, through our best endeavours and in the shortest possible time. The complaints are to be submitted via our e-mail info@dogoteka.si or in writing to Dogoteka d.o.o., Golo brdo 3a, 1215 Medvode, Slovenia. The complaint process procedure is confidential. If any disputes cannot be resolved by mutual agreement or with an Out-Of-Court settlement, any disputes with consumers will have to be resolved by the court of justice with its jurisdiction in accordance with the law. For disputes with customers who are not considered consumers within the meaning of the law, the court with jurisdiction is the court in Ljubljana, Slovenia.

Alternative Dispute Resolution for Consumer Disputes (IRPS): Dogoteka does not recognize any alternative dispute resolution provider as competent to resolve a consumer dispute that a consumer might initiate in accordance with the law. Consumers can find information on Out-Of-Court consumer dispute resolution and a list of registered ADR providers in the Republic of Slovenia on the website of the competent ministry: https://www.gov.si/assets/ministrstva/MGTS/Dokumenti/DNT/varstvo-potrosnikov/Seznam-izvajalcev-izvensodnega-resevanja-potrosniskih-sporov.docx